Home delivery driver and customer.

Consumer spending fell 16.3 per cent in January as lockdown measures took effect, yet online growth surged for many categories

  • Spending on essential items grew 3.9 per cent year-on-year, with high demand for home deliveries driving a surge of 126.8 per cent in online supermarket spend
  • Spending on non-essentials dropped 24.2 per cent, with more shops closed due to restrictions, while hospitality and travel had another challenging month
  • Ordering takeaways reached a record high, up 32.6 per cent, and online retail remained strong with a 73.2 per cent rise
  • The Barclaycard report combines hundreds of millions of customer transactions with consumer research to provide an in-depth view of UK spending

Consumer spending declined 16.3 per cent year-on-year in January – the sharpest decline since May 2020 – as the retail, hospitality and travel sectors felt the full impact of national lockdown measures.

Data from Barclaycard, which sees nearly half of the nation’s credit and debit card transactions, reveals that spending on essential items* grew 3.9 per cent, bolstered by a 17.0 per cent rise in overall supermarket expenditure, with online supermarket spend seeing significant growth (126.8 per cent). This was driven by a surge in demand for home deliveries, with almost four in 10 (37 per cent) Brits saying they found it harder than ever to secure a delivery slot.

Online supermarket spending by the over 65s has grown much faster than other age groups, more than quadrupling (+332.5 per cent) compared to last year. One likely reason is that Brits recognise the scarcity of delivery slots, and the fact that older and more vulnerable people are relying more heavily on online grocery shopping, with nearly six in 10 (57 per cent) saying that they would rather visit the supermarket in person to avoid taking a slot from someone who needs it more.

Fuel, however, saw its sharpest decline (-32.3 per cent) since June 2020 (-33.8 per cent) – when measures from the first national lockdown were still in place – as prices at the pump continued to fall and more Brits stayed at home.

Spending on non-essential items declined 24.2 per cent, as more shops across the UK temporarily closed due to the restrictions. The steepest declines on the high-street were seen at department stores (-36.8 per cent), pharmacy, health and beauty (-27.2 per cent) and clothing (-25.0 per cent).

The hospitality sector had another very challenging month as Brits’ social plans remained on hold, with bars & pubs, and restaurants recording significant declines of
-93.7 per cent and -84.2 per cent respectively.

Despite the slight improvement in travel spending in December, tighter restrictions and news of tougher border controls saw a drop in holiday bookings and overseas trips in January, with travel agents (-87.2 per cent) and airlines (-81.6 per cent) hit hardest at a time when consumers would typically have been making the most of summer holiday bargains. In January 2020, these categories accounted for 10.9 per cent of all non-essential spend – whereas this year they accounted for just 2.2 per cent.

However, some retailers have performed strongly despite the lockdown. Spending on digital content & subscriptions and electronics grew 38.3 per cent and 14.7 per cent respectively, as Brits continued to invest in boxsets and video games to keep themselves entertained during nights in.

Consumers have continued to crave fresh and convenient meal options too. In an ongoing trend, ordering takeaways and fast food proved highly popular, with the category seeing its largest ever growth (32.6 per cent). Meanwhile, online food and drink specialist retailers, such as those supplying weekly recipe boxes, saw a significant increase of 92.1 per cent.

Spending at physical food and drink specialist stores – which includes butchers, bakeries, and greengrocers – also grew (40.5 per cent), as Brits continued to support nearby independent businesses. This comes as 45 per cent say they plan to continue shopping more locally, even after lockdown ends, to support their community.

As consumers became more reliant on internet shopping, online retail surged 73.2 per cent and accounted for 54.9 per cent of all retail spend in January. Specialist retailers, which includes stationery shops and sports & outdoor retailers, recorded particularly strong growth online (87.7 per cent), as many Brits bought equipment to home-school their children and keep fit while schools and gyms were closed.

Amidst the challenging circumstances, just 40 per cent of Brits were confident in their job security this month – dropping 10 per cent from last January to the lowest level in over a year. Confidence in household finances stayed steady at 67 per cent, but younger Brits (18-34-year-olds) are feeling considerably less confident (55 per cent) than the over 55s (78 per cent). 

The nation is, however, looking forward to life after the lockdown, with the majority of Brits (57 per cent) most looking forward to spending quality time with friends and family whom they haven’t seen in a while.

Raheel Ahmed, Head of Consumer Products, said: “As the impact of the latest lockdown start to takes its toll, we’ve seen particular sectors struggle, as physical premises across the UK were forced to close. Last month’s glimmer of hope for the travel sector also seems to have stalled as tougher border controls saw bookings drop.

“Yet, on a more positive note, we have seen a surge in many online categories as the demand for home deliveries continues to rise. From meal kits and subscription services, to online grocery shopping, Brits have continued habits they formed in the first lockdown, with a record high seen in spending on takeaways and fast food.

“While confidence in job security has reached its lowest point in over a year, the ongoing vaccine rollout means that Brits believe there is hope on the horizon, and we all look forward to being reunited with much-missed family and friends later in the year.”


  Spend Growth Transaction Growth
Essential 3.9% -12.1%
Non Essential -24.2% -19.8%
OVERALL -16.3% -16.8%
Retail 9.6% -3.2%
Clothing -25.0% -39.2%
Grocery 20.2% -3.8%
Supermarkets 17.0% -7.3%
Food & Drink Specialist 55.7% 24.9%
Household 3.9% -3.4%
Home Improvements & DIY 6.9% 1.0%
Electronics 14.7% 5.3%
Furniture Stores -14.6% -34.1%
General Retailers 30.2% 27.3%
General Retailers & Catalogues 63.3% 68.0%
Department Stores -36.8% -50.7%
Discount Stores 18.1% -6.2%
Specialist Retailers -12.6% -26.9%
Pharmacy, Health & Beauty -27.2% -34.2%
Sports & Outdoor -7.5% -33.1%
Other Specialist Retailers -4.3% -18.2%
Hospitality & Leisure -69.3% -54.7%
Eating & Drinking -45.7% -45.9%
Restaurants -84.2% -80.7%
Bars, Pubs & Clubs -93.7% -95.5%
Takeaways and Fast Food 32.6% -4.3%
Other Food & Drink -63.3% -52.2%
Entertainment -80.6% -85.4%
Hotels, Resorts & Accomodation -77.1% -86.1%
Travel -81.7% -63.7%
Travel Agents -87.2% -81.3%
Airlines -81.6% -82.3%
Other Travel -74.3% -61.9%
Other -17.0% -2.8%
Digital Content & Subscription 38.3% 35.4%
Fuel -32.3% -22.8%
Motoring -34.3% -47.9%
Other Services -12.5% -9.0%
Online 10.3% 32.6%
F2F -37.3% -35.2%


– Ends –


Notes to editors

*From January 2021, ‘essential items’ now include the ‘Specialist Food & Drink’ category (such as local butchers, bakeries, greengrocers and recipe box companies).

Established in 2014, Barclaycard issues a monthly press release commenting on consumer spending trends.

Barclaycard sees nearly half of the nation’s credit and debit card transactions, which provides us with unique insight into UK consumer spending. The monthly spending data in this press release is based on Barclaycard credit card and Barclays debit card transactions, and is analysed by the Barclays Market and Customer Insights team. It relates to the period 25th December 2020 to 22nd January 2021. It is compared with 25th December 2019 to 22nd January 2020.

The consumer confidence survey in this press release was carried out between 22nd and 25th January 2021 by Longitude Research on behalf of Barclaycard. There were 2,001 respondents, providing a representative sample of UK consumers by age, gender, region, and income group.

For more information, please contact please contact Oliver Stevenson at oliver.stevenson@barclaycard.co.uk  or on +44 (0)7880 184 177 or Rebecca Butler at rebecca.butler@barclaycard.co.uk or +44 (0)7881 318 767.

About Barclaycard

Barclaycard, part of Barclays Bank PLC, is a leading global payment business that helps consumers, retailers and businesses to make and take payments flexibly, and to access short-term credit. In the UK we process nearly £1 in every £3 spent using credit and debit cards, and in 2019 we processed over £272bn in transactions globally. We also partner with a wide range of organisations across the globe to offer their customers or members payment options and credit.


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About Barclays Market and Customer Insights

Barclays Market and Customer Insights helps businesses keep up to date with spending trends, monitors their market position and enhances their understanding of customer behaviour, based on actual customer spending. Visit insights.uk.barclays/MCI or email contact-MCI@barclays.com.